ABOUT THERMAL CONCEPTS, INC.
Our Business Approach:
Since 2007 TCI’s vision has been simple, build relationships with customers that expect and strive for more than the status quo. Since then it’s been our goal to provide our partners this edge and dedication to quality.
TCI is centrally located in the City of Industry to provide same day service to all of our customers in the greater Los Angeles area and beyond. Whether the job is small or large we treat it with the same emphasis on communication, quality workmanship, timely execution, and follow-up. Staying consistent with these ideals is key to our success and also the core to our business.
Building long-term relationships is very important to us. We want our customers to feel that we’re not just their contractor but partner, sharing similar interest and goals in their operation. To accomplish this TCI is dedicated to honesty, competitive pricing, and providing high-level support.
Our employees strive for the same vision as our Companies business approach and are dedicated to quality, from the environment within to the product that’s put out. They are committed to being team players and assisting each other to accomplish a common goal.
TCI invests greatly in training to provide our technicians with the highest level of competency. Our employees are union trained and are encouraged to go through the apprenticeship program, continue higher education through journeyman classes as well as manufacturer training. Our internal staff is also highly trained and experienced in the industry, including expertise in the latest products, computer software, and dedicated to providing the ultimate customer experience. We feel this is the cornerstone of our operations success.
TCI is dedicated to safety and the well being of our staff. Before commencing work each employee undergoes extensive safety training and tests, which is also maintained through monthly team meetings. All of our technicians are well versed in our I.I.P.P. manual and at minimum are OSHA 10 certified. During ongoing projects TCI holds morning safety tailgate meetings to discuss relevant topics of the day. Through the dedication of management and employees alike for a safe work environment, TCI prides itself as top-of-class in the area of safety.